Direct Market & Dealing Desk Support.
Whether you need urgent order assistance, API connectivity parameters, institutional liquidity quotes, or expedited wire clearances, our dealing desk is staffed across New York, London, and Singapore.
Contact Our Desks
Submit an inquiry below or reach out directly to our global dealing desk and office locations.
Registered Office
ONE FX CAPITALS LIMITED
PO Box 4385, 12872930: COMPANIES HOUSE DEFAULT ADDRESS
Cardiff, CF18 6LH
Company Registered No. SC12872929
Frequently Asked Questions
Essential information regarding dealing protocols, account verification, and fund transfers.
Our dealing desk operates with a strict Service Level Agreement (SLA). Live chat and messaging desk inquiries receive responses within 90 seconds. Direct dealing telephone calls are answered immediately (within three rings) by a licensed broker. General support tickets are resolved in an average of under 20 minutes.
If you experience local connectivity failure while holding active market positions, immediately call our Dealing Desk at +44 7480 263009. After providing your registered security code and account identifier, our dealing specialist can modify orders, execute emergency market closures, or implement protective stops on your behalf over the telephone.
To adhere to strict FSA licensing standards and international AML regulations, individual traders must submit two documents: (1) A valid government-issued photographic ID (Passport, National ID Card, or Driving License); (2) Proof of residential address issued within the past 90 days (Utility bill, bank statement, or local government tax assessment). Digital verification is processed automatically in under 15 minutes.
AX Capitals does not charge any deposit or withdrawal fees. Cryptocurrency (USDT, USDC, BTC) withdrawals are processed automatically 24/7 across blockchain rails in under 15 minutes. International bank wire withdrawals submitted before 13:00 GMT are dispatched same-day via SWIFT or SEPA rails and arrive within 1–2 business days depending on your beneficiary financial institution.
Yes. We welcome institutional clients, introducing brokers, and professional asset managers. For building security and scheduling at our corporate office (Cardiff, CF18 6LH) or regional meeting facilities, please email institutional@axcapitals.com at least 48 hours prior to schedule an appointment with an executive representative.
Clients with account equity above $10,000 or monthly volume exceeding 50 lots qualify for direct FIX 4.4 institutional API credentials. Our quantitative integration team will supply you with target IP addresses, SenderCompIDs, port configurations, and test credentials on our Equinix NY4 / LD4 sandbox environment within 24 business hours.